Privacy Policy

Privacy Policy

This Privacy Policy applies to the services of Donna en Grace Londen. We respect your privacy and are committed to ensuring that your personal information is handled in a safe, secure, and confidential manner.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal data:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party providers)
  • IP address
  • Device and browser information
  • Website activity and browsing behavior

We only collect information that is necessary to provide our services effectively.

How We Use Your Information

Your personal data is used for the following purposes:

  • Processing and delivering your orders
  • Providing customer support and responding to inquiries
  • Sending order updates and important service-related information
  • Improving our website, services, and user experience
  • Preventing fraud and ensuring secure transactions

We aim to use your data in a fair and transparent way at all times.

Sharing Your Information

We only share your personal data with third parties when it is necessary to operate our business and deliver our services. This may include:

  • Payment service providers
  • Shipping and logistics partners
  • IT and website service providers

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

We may also disclose your information if required by law or legal obligation.

Data Retention

We do not retain your personal data longer than necessary. Your data is stored only for as long as required to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, or regulatory obligations
  • Resolve disputes and enforce our agreements

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us to:

  • Ensure the website functions properly
  • Analyze website traffic and user behavior
  • Improve marketing efforts and personalization

You can manage or disable cookies through your browser settings at any time.

Your Rights

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Request deletion of your data
  • Object to the processing of your data
  • Request data portability

To exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, you can contact us at:

Business Name: Donna en Grace Londen
Email: info@donnagracelondon.com