Terms & Conditions
Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Donna en Grace Londen. By accessing our website and placing an order, you agree to be bound by these terms.
1. Applicability
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
2. Product Information
We strive to ensure that all product descriptions, images, and information are accurate and up to date. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
3. Orders and Payment
- All orders are processed only after full payment has been received.
- Available payment methods may vary depending on your location.
- It is the customer’s responsibility to ensure that the selected payment method is valid and available in their region.
4. Processing and Delivery
- Processing Time: 1–3 business days
- Shipping Time: 3–7 business days (depending on destination)
- Orders are shipped directly from our international suppliers
Please note that delivery times are estimates and may vary due to external factors beyond our control.
5. Returns and Cancellations
Please refer to our separate Return Policy for detailed information regarding returns, refunds, and cancellations.
6. Liability
- Donna en Grace Londen is not liable for loss or damage once the shipment has been marked as delivered according to the tracking information.
- Customers are responsible for providing accurate shipping information at checkout.
- We are not responsible for delays caused by customs, carriers, or unforeseen circumstances.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, and design elements, is the property of Donna en Grace Londen and may not be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
If you have any complaints, you may submit them in writing via:
Email: info@donnagracelondon.com
We aim to respond to all complaints within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.